SMS Opt-In & Consent
Last updated · April 2026
Overview
Rentra collects explicit opt-in consent before sending any SMS messages to users. Consent is obtained through clearly labeled checkboxes within the application, and all consent events are logged with timestamps for compliance purposes.
Program Name: Rentra Property Management Alerts
Brand: Rentra, Inc.
Support: support@rentra.co
Consent Collection Methods
Rentra collects SMS consent through the following methods. Each method requires an affirmative action from the user before SMS messages are sent.
Method 1: Tenant Invite Acceptance
When a landlord invites a tenant to the platform, the tenant sees a consent checkbox during the account setup process. SMS is not enabled unless the tenant explicitly checks the box.
Opt-In Form Example — Tenant Invite
Including payment reminders, maintenance updates, and property alerts. Message frequency varies. Message & data rates may apply.
Reply STOP to unsubscribe, HELP for help. SMS Terms | Privacy Policy
Method 2: Account Settings — Phone Number
When a user (landlord or tenant) adds or updates their phone number in account settings, a consent checkbox appears. The user must check the box before the phone number can be saved with SMS enabled.
Opt-In Form Example — Profile Settings
Including payment confirmations, maintenance updates, and property alerts. Message frequency varies. Message & data rates may apply.
Reply STOP to unsubscribe, HELP for help. Privacy Policy | SMS Terms
Method 3: Vendor Registration
When a landlord adds a maintenance vendor to the platform, they can select the vendor's notification preference. Vendors can be configured to receive SMS notifications, email notifications, both, or none. The vendor's phone number is required if SMS is selected.
Opt-In Form Example — Vendor Registration
SMS notifications will be sent to (555) 987-6543
Method 4: SMS Keyword
Users can also opt in by texting START to our SMS number. This reactivates SMS for users who have previously opted out.
Consent Language
The exact consent language shown to users at the point of opt-in is:
“I agree to receive SMS messages from Rentra”
Including payment reminders, maintenance updates, and property alerts. Message frequency varies. Message & data rates may apply.
Reply STOP to unsubscribe, HELP for help. SMS Terms | Privacy Policy
The first SMS message sent to any new subscriber includes the following disclosure:
“Rentra Property Mgmt Alerts. Msg & data rates may apply. Reply STOP to opt out, HELP for help.”
Required Disclosures Summary
| Requirement | Implementation |
|---|---|
| Brand Identification | “I agree to receive SMS messages from Rentra” |
| Message Frequency | “Message frequency varies” — ranges from a few per month to several per week |
| Data Rates Disclaimer | “Message & data rates may apply” |
| Opt-Out Instructions | “Reply STOP to unsubscribe” |
| Help Instructions | “HELP for help” |
| Terms of Service | SMS Terms of Service |
| Privacy Policy | Privacy Policy |
Consent Record Keeping
Every SMS consent event is logged in our database with the following information for audit and compliance purposes:
- User identifier
- Phone number opted in
- Action type (opt-in, opt-out, or reconfirm)
- Consent method (tenant invite, settings form, SMS keyword, or API)
- IP address at time of consent
- Exact consent text shown to the user
- Timestamp of the consent event
Opting Out
Users can opt out of SMS messages at any time by:
- Texting STOP to any message received from Rentra
- Disabling SMS notifications in their account settings
- Contacting support@rentra.co
After opting out, a final confirmation message is sent. No additional messages are sent unless the user opts back in by texting START or re-enabling SMS in their account settings.