Question 1

How do I get started with Rentra?

Accepted Answer

Sign up, add your properties, invite your tenants. About 15 minutes, start to finish.

Question 2

Do I need any technical skills to use Rentra?

Accepted Answer

No. If you can text, you can use Rentra. It was built for landlords, not IT departments.

Question 3

Can I try Rentra before committing?

Accepted Answer

Yes. Rentra offers a 14-day free trial, no credit card required. Every feature is available from day one. After that, it's $5 per unit per month with a $25 monthly minimum.

Question 4

How long does it take to set up my first property?

Accepted Answer

Adding a property takes about 2 minutes. You'll enter the address, unit details, and rent amount. If you're adding tenants, that's another minute per tenant. Most landlords complete their entire portfolio setup in under 30 minutes.

Question 5

How much does Rentra cost?

Accepted Answer

Rentra is $5 per unit per month, with a $25 minimum. Every feature is included: rent collection, maintenance tracking, tenant communication, financial reporting. No tiers, no add-ons.

Question 6

Are there any hidden fees?

Accepted Answer

No. Your subscription covers every feature. The only other cost is payment processing: ACH is 0.8% capped at $5, cards are 2.9% + $0.30, and you choose who pays each.

Question 7

Can I change my plan later?

Accepted Answer

There are no plans to change between. Pricing scales with your portfolio: add or remove units and the bill adjusts. No penalties, no cancellation fees.

Question 8

Do you offer discounts for annual billing?

Accepted Answer

Yes, annual billing saves 20% compared to monthly payments. Just pick annual when you subscribe.

Question 9

How does automated rent collection work?

Accepted Answer

Tenants link their bank account or card once. On the rent due date, payments are automatically initiated via autopay. You receive funds within 2-3 business days for ACH transfers. Tenants get confirmation, and you get notified when payment clears.

Question 10

What if a tenant's payment is late?

Accepted Answer

Rentra sends escalating reminders automatically. You configure the schedule: friendly reminder on day 1, firmer notice on day 5, late fee on the day you choose. You never write the text yourself.

Question 11

Can tenants pay with credit cards?

Accepted Answer

Yes. Tenants can pay via ACH bank transfer or credit card. Credit card payments have higher processing fees which can be configured to pass to tenants or be absorbed by landlords.

Question 12

Are late fees applied automatically?

Accepted Answer

Yes. You configure the grace period, fee type (flat or percentage), and escalation schedule. Late fees are applied automatically per your rules. No manual intervention needed.

Question 13

What makes Rentra different from other property management software?

Accepted Answer

Rentra is built for landlords who manage their own rentals, at any portfolio size. Unlike enterprise software that's complex and expensive, or basic spreadsheets that don't scale, Rentra gives you powerful features with simple UX, at $5 per unit per month with everything included.

Question 14

Can I track maintenance requests?

Accepted Answer

Yes. Tenants can submit maintenance requests with photos directly through Rentra. You can assign vendors, track status, communicate updates via SMS, and document everything. Maintenance history stays with the property for future reference.

Question 15

Does Rentra help with finding good tenants?

Accepted Answer

Rentra focuses on making existing tenant relationships smooth, automated rent collection, maintenance tracking, and communication. For tenant screening, we recommend pairing Rentra with dedicated screening services like TransUnion SmartMove or similar providers. Integrated screening is on our roadmap.

Question 16

Can I generate reports for taxes?

Accepted Answer

Yes. Rentra generates Schedule E-ready reports with income and expenses categorized to match IRS line items. You can also generate 1099-NEC forms for vendors paid over $600 and view 3-month cashflow forecasts. Export everything for your accountant in one click.

Question 17

Does Rentra support multiple properties?

Accepted Answer

Yes, Rentra is built for portfolio management. Add properties and units, view consolidated dashboards, and drill into individual property performance. It scales from a single rental to a large portfolio, with no unit cap on pricing.

Question 18

Is my financial data secure?

Accepted Answer

Yes. Rentra uses encryption for all sensitive data. Financial transactions are processed through Stripe, a PCI-compliant payment processor. Your banking details are stored with Stripe, not on our servers.

Question 19

Can tenants see my personal information?

Accepted Answer

No. Tenants only see your name and property information relevant to their lease. Your personal address, other properties, and financial details are never visible to tenants. You control what information is shared.

Question 20

What happens to my data if I cancel?

Accepted Answer

You own your data. Before canceling, you can export your payment history, maintenance records, and financial reports. We retain data for 30 days in case you return, then delete it upon request, except records we're legally required to keep (see our Privacy Policy).

Question 21

What kind of support does Rentra offer?

Accepted Answer

Email. A human answers within 24 hours, M–F. The help center covers the rest.

Question 22

How do I contact support?

Accepted Answer

The contact page, or hello@rentra.co. We respond within 24 hours, M–F.

Question 23

Is there a way to bulk-onboard my existing tenants?

Accepted Answer

Yes. Upload a spreadsheet or an export from your current tool and the AI import adds your properties and tenants in one pass.

How can we help?

Getting Started

Pricing & Plans

Rent Collection

Features & Capabilities

Security & Privacy

Support & Help

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