Question 1

How do I get started with Rentra?

Accepted Answer

Getting started is simple. Sign up for an account, add your properties, and invite your tenants. Most landlords are up and running within 15 minutes.

Question 2

Do I need any technical skills to use Rentra?

Accepted Answer

Not at all. Rentra is designed for landlords, not IT professionals. If you can use email and text messaging, you can use Rentra. Our interface is intuitive, and we provide step-by-step guidance for every feature.

Question 3

Can I try Rentra before committing?

Accepted Answer

Yes. Rentra offers a free trial so you can explore the platform and see if it's right for you before committing to a paid plan.

Question 4

How long does it take to set up my first property?

Accepted Answer

Adding a property takes about 2 minutes. You'll enter the address, unit details, and rent amount. If you're adding tenants, that's another minute per tenant. Most landlords complete their entire portfolio setup in under 30 minutes.

Question 5

How much does Rentra cost?

Accepted Answer

Rentra is $5 per unit per month, with a $25 minimum. Every feature is included—rent collection, maintenance tracking, tenant communication, financial reporting, and more. No feature tiers or add-ons.

Question 6

Are there any hidden fees?

Accepted Answer

No hidden fees. Your subscription covers all platform features. For rent collection via ACH, there's a small processing fee which can be passed to tenants or absorbed by you. Credit card payments have standard processing fees.

Question 7

Can I change my plan later?

Accepted Answer

The pricing scales with your portfolio. As you add or remove units, your billing adjusts accordingly. No penalties or cancellation fees.

Question 8

Do you offer discounts for annual billing?

Accepted Answer

Yes, annual billing is available at a discount compared to monthly payments. Contact us for details on annual pricing.

Question 9

How does automated rent collection work?

Accepted Answer

Tenants link their bank account or card once. On the rent due date, payments are automatically initiated via autopay. You receive funds within 2-3 business days for ACH transfers. Tenants get confirmation, and you get notified when payment clears.

Question 10

What if a tenant's payment is late?

Accepted Answer

Rentra automatically sends escalating reminders when rent is late. You configure the schedule—friendly reminder on day 1, firmer notice on day 5, late fee applied on the day you choose. All automatic, no awkward texts required.

Question 11

Can tenants pay with credit cards?

Accepted Answer

Yes. Tenants can pay via ACH bank transfer or credit card. Credit card payments have higher processing fees which can be configured to pass to tenants or be absorbed by landlords.

Question 12

Are late fees applied automatically?

Accepted Answer

Yes. You configure the grace period, fee type (flat or percentage), and escalation schedule. Late fees are applied automatically per your rules—no manual intervention needed.

Question 13

What makes Rentra different from other property management software?

Accepted Answer

Rentra is built specifically for independent landlords managing 1-100 units. Unlike enterprise software that's complex and expensive, or basic spreadsheets that don't scale, Rentra hits the sweet spot: powerful features with simple UX, at $5 per unit per month with everything included.

Question 14

Can I track maintenance requests?

Accepted Answer

Yes. Tenants can submit maintenance requests with photos directly through Rentra. You can assign vendors, track status, communicate updates via SMS, and document everything. Maintenance history stays with the property for future reference.

Question 15

Does Rentra help with finding good tenants?

Accepted Answer

Rentra focuses on making existing tenant relationships smooth—automated rent collection, maintenance tracking, and communication. For tenant screening, we recommend pairing Rentra with dedicated screening services like TransUnion SmartMove or similar providers. Integrated screening is on our roadmap.

Question 16

Can I generate reports for taxes?

Accepted Answer

Yes. Rentra generates Schedule E-ready reports with income and expenses categorized to match IRS line items. You can also generate 1099-NEC forms for vendors paid over $600 and view 6-month cashflow forecasts. Export everything to CSV for your accountant.

Question 17

Does Rentra support multiple properties?

Accepted Answer

Yes, Rentra is built for portfolio management. Add properties and units, view consolidated dashboards, and drill into individual property performance. Perfect for landlords scaling from 1 to 100+ units.

Question 18

Is my financial data secure?

Accepted Answer

Yes. Rentra uses encryption for all sensitive data. Financial transactions are processed through Stripe, a PCI-compliant payment processor. Your banking details are stored with Stripe, not on our servers.

Question 19

Can tenants see my personal information?

Accepted Answer

No. Tenants only see your name and property information relevant to their lease. Your personal address, other properties, and financial details are never visible to tenants. You control what information is shared.

Question 20

What happens to my data if I cancel?

Accepted Answer

You own your data. Before canceling, you can export your payment history, maintenance records, and financial reports. We retain data for 30 days in case you return, then permanently delete it upon request.

Question 21

What kind of support does Rentra offer?

Accepted Answer

All users have access to email support. We also provide documentation and guides to help you get the most out of the platform.

Question 22

How do I contact support?

Accepted Answer

You can reach us through the contact page on our website or by emailing hello@rentra.co. We aim to respond within 24 hours.

Question 23

Is there a way to bulk-onboard my existing tenants?

Accepted Answer

Yes. Rentra supports bulk onboarding so you can add multiple properties and tenants at once rather than entering them one by one.

How can we help?

Getting Started

Pricing & Plans

Rent Collection

Features & Capabilities

Security & Privacy

Support & Help

The 1st is coming.
Make it boring.